Account Locked

Modified on: 6th December 2023

I have a locked status which is restricting me from logging in. What can I do?

 This error is due to multiple invalid login attempts. Kindly wait 5 minutes before another login attempt and your account will be unlocked. After 5 minutes, you may try to login again. We suggest resetting your password to avoid the issue. 

I have a locked status within my account. How can I fix it?

This error could be either due to an internal transfer error. In this case, you may try to initiate your transfer again. 

Another possibility may be due to a technical issue which occurred and the system has automatically locked your account for safety reasons.

If the issue does not resolve itself within 10 minutes, please contact support for assistance.


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