How can I close my Account?

Modified on: 11th March 2024

Before you proceed with closing your account with us, ensure the following:

  • 2FA (Two-Factor Authentication): Enable 2FA for added security.
  • Balance and Equity: Ensure that the balances in all your trading accounts are zeroed.
  • Funds Withdrawal: Withdraw all funds from all wallets associated with your account.

Once you have completed all the prerequisites above, please follow these steps to close your account:

  1. Log in to your account.
  2. Navigate to the account settings.
  3. Click on the “Close my Account” button.
  4. Confirm that you would like to close your account with us.

If you still have funds in your wallet, your account can be partially suspended. In this state:

  • You can withdraw funds with no withdrawal limits. Please be aware that a low amount of withdrawal of funds can sometimes incur high blockchain fees depending on multiple factors.
  • You will need to fulfill the prerequisites to complete the closure process.

Before closing your account, consider the benefits of staying with us:

  • Seamless Trading: Keep enjoying easy access to the trading markets.
  • Expert Support: We are here to assist you at every step of your trading journey.
  • Affiliation Opportunities: Explo our affiliate systems for additional benefits.
  • Account Reversal Process: Please note, that reactivating a closed account may involve a lengthy procedure.

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