Probable Reasons why your Documents were Denied

Modified on: 6th December 2023

Why were your Documents denied? 

Proof of ID Document:

  • Documents must be a Driving LicensePassport, or another Government-issued ID document
  • The picture of the document must be a clear colored photo that’s not expired with your date of birth visible and all four corners of the document showing in the photo. 
  • Document invalidation takes place 5 days prior to expiration on the system. If your document is expiring within 5 days, please upload an alternative.

You must complete the verification to be able to make use of all features on your account. If your account is not verified, you will not have the option to make a deposit or create a Live Account on FxSway. 


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